[fixed] MyInfo 8, Unable to backup (password-protected notebooks)

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jacek
Posts: 4
Joined: Sat Apr 01, 2023 11:38 am

[fixed] MyInfo 8, Unable to backup (password-protected notebooks)

Post by jacek »

After installing Myinfo 8, I receive a message:
"Backup failed. Unable to backup: jacek (On 2023-04-01 13.37).mbk in ..."
In the same directory in which Myinfo 7 correctly performs a backup.
Petko
MyInfo Support
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Joined: Sun Jul 25, 2004 4:33 pm
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Post by Petko »

Is this a normal disk drive or a portable installation?
jacek
Posts: 4
Joined: Sat Apr 01, 2023 11:38 am

Post by jacek »

Normal.
Screenshot 2023-04-04 081443.jpg
Screenshot 2023-04-04 081443.jpg (13.92 KiB) Viewed 1466 times
jacek
Posts: 4
Joined: Sat Apr 01, 2023 11:38 am

Post by jacek »

Updating MyInfo [7836] did not help.
But I noticed when the error occurs.
The backup problem only occurs for password protected files.
After removing the protection, the copy executes correctly. After re-securing, the error occurs again.
Petko
MyInfo Support
Posts: 3237
Joined: Sun Jul 25, 2004 4:33 pm
Contact:

Post by Petko »

jacek wrote: Wed Apr 05, 2023 10:06 amThe backup problem only occurs for password protected files.
After removing the protection, the copy executes correctly. After re-securing, the error occurs again.
Thank you very much for the clarification. This should help me fix it soon.
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