I use the option 'Run on Windows startup' and MyInfo starts and is then minimized in the system tray:
When I click on the MyInfo icon in the system tray, sometimes it launches, sometimes not (why is that?). In the last case I have to right click the icon/Exit, then restart MyInfo.
Thanks for your help.
I have Windows 10 64 bits. Happy to provide more information as needed.
To be sure: are all reports specific about the following case: MyInfo window not showing when (left) clicking the icon in the system tray after after booting with "Run on Windows startup" feature enabled. If the system tray functioning it will continue to do so. If not, you need to close MyInfo and relaunch it, next it functions properly until a system reboot?
Or is there some variation in the circumstances for the issue to occur?
With the description above I assume some initialization issue when launch MyInfo under heavily system load (multiple programs initializing at boot-time).
Telesto wrote: Sun Aug 20, 2023 6:34 pm
To be sure: are all reports specific about the following case: MyInfo window not showing when (left) clicking the icon in the system tray after after booting with "Run on Windows startup" feature enabled. If the system tray functioning it will continue to do so. If not, you need to close MyInfo and relaunch it, next it functions properly until a system reboot
Yes that is what I am experiencing. Thank for rephrasing.
Simicro wrote: Tue Aug 22, 2023 4:05 pm
Yes that is what I am experiencing. Thank for rephrasing.
I'm asking myself. How can we investigate the problem a little more. A suggestion:
1. Download Process Explorer (it's an advanced task manager) at https://learn.microsoft.com/en-us/sysin ... r#download
2. Launch Process Explorer when MyInfo refuses to show (instead of closing MyInfo)
3. Expand MyInfo.exe (if collapsed) in process explorer.
4. Make a screenshot process explorer showing the MyInfo.exe and sub processes running (including column of CPU usage) and post it here.
Simicro wrote: Tue Aug 22, 2023 4:05 pm
Yes that is what I am experiencing. Thank for rephrasing.
I'm asking myself. How can we investigate the problem a little more. A suggestion:
1. Download Process Explorer (it's an advanced task manager) at https://learn.microsoft.com/en-us/sysin ... r#download
2. Launch Process Explorer when MyInfo refuses to show (instead of closing MyInfo)
3. Expand MyInfo.exe (if collapsed) in process explorer.
4. Make a screenshot process explorer showing the MyInfo.exe and sub processes running (including column of CPU usage) and post it here.
Did some testing: I don't use Launch MyInfo at startup normally. I can conform: I'm experiencing the same issue.
Observations:
A) MyInfo launches at start-up; takes focus for few seconds. Moves to the background..
B) The process is running idle (as normal). MyInfoCESHost.exe are present as expected
C) Double clicking MyInfo.exe again makes the window visible
I'm asking myself. How can we investigate the problem a little more. A suggestion:
1. Download Process Explorer (it's an advanced task manager)
2. Launch Process Explorer when MyInfo refuses to show (instead of closing MyInfo)
3. Expand MyInfo.exe (if collapsed) in process explorer.
4. Make a screenshot process explorer showing the MyInfo.exe and sub processes running (including column of CPU usage) and post it here.
Did some testing: I don't use Launch MyInfo at startup normally. I can conform: I'm experiencing the same issue.
Observations:
A) MyInfo launches at start-up; takes focus for few seconds. Moves to the background..
B) The process is running idle (as normal). MyInfoCESHost.exe are present as expected
C) Double clicking MyInfo.exe again makes the window visible
I am facing the same issues.
I am very much sad about this.
