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new user trying to import askSam data

Posted: Wed Jul 31, 2024 2:21 am
by DrDosido
Hi,
I installed the askSam Free Form Import plugin. I followed Felix's instructions carefully, and mapped my askSam fields to custom attributes for antho-theo-data.txt. I created an ini file (antho-theo-data.txt.ini). Here's what I get:

[0801@asksam_import] Import started: 2024/07/30 - 21:18:29
[0810@asksam_import] ERROR: reading initialisation file 'C:\Cloud\OneDrive\Projects\Data\MyInfo\askSam\antho-theo-data.txt.ini'. Please check the log file: C:\Cloud\OneDrive\Projects\Data\MyInfo\askSam\antho-theo-data.txt.log

I'm stumped.

I appreciated any help I can get.

Paul

Re: new user trying to import askSam data

Posted: Wed Aug 07, 2024 9:21 am
by Petko
Can you send me the .log file at support@myinfoapp.com so I can see what could be the cause?

Re: new user trying to import askSam data

Posted: Fri Aug 30, 2024 9:05 pm
by DrDosido
That's the log file in full there in my message. But I'll send you another one.

Re: new user trying to import askSam data

Posted: Sat Aug 31, 2024 7:38 am
by Telesto
DrDosido wrote: Fri Aug 30, 2024 9:05 pm That's the log file in full there in my message. But I'll send you another one.
Your initial message mentions a log file at: C:\Cloud\OneDrive\Projects\Data\MyInfo\askSam\antho-theo-data.txt.log

Re: new user trying to import askSam data

Posted: Tue Sep 03, 2024 5:00 pm
by DrDosido
Mentions it, and then quotes it in full.

Re: new user trying to import askSam data

Posted: Tue Sep 03, 2024 7:15 pm
by Focus
"C:\Cloud\OneDrive\Projects\Data\MyInfo\askSam\antho-theo-data.txt.log" is a local file.
It can only be opened by you.
That is why you are being asked to email the log file.

Re: new user trying to import askSam data

Posted: Sat Sep 07, 2024 3:16 pm
by DrDosido
I did.

I attached the log file to an email sent to you on August 30.
Sent to support@myinfoapp.com.

I also quoted the full contents of the log file in my original post.

Re: new user trying to import askSam data

Posted: Mon Sep 09, 2024 3:24 pm
by Petko
Thank you. I have requested additional information via email.