Problem Getting Help

tomwardlaw · Post by **tomwardlaw** » Wed Oct 10, 2007 6:47 pm

Hi Petko -- For some reason, I have be unable to get a response to my request for a download to replace Myinfo 3.60, which was lost from my PC due to a system failure.

I have been sending this request to customer support or technical support for some weeks now. Then, I discovered your Forum and thought might be a good way to communicate my problem.

When I close Myinfo and it asks if I want to save, I get an error that says "Cannot create backup file." Also, I have no Help pages available.

I think the manner in which I restored MyInfo after my PC crash, by copying the program from my backup disk, is the source of these problems.

Petko, I hope that you can access my license records and recall that I was one of your very first beta users --- my letter of support enthusiasm for MyInfo is still featured on your home page!

I would greatly appreciate it if you could you provide me with a suitable link in an e-mail that would let me simply re-install my program?

Thanks!
Tom Wardlaw

Post by **Petko** » Thu Oct 11, 2007 9:46 pm

Tom, I've sent you a message on the mail.

tomwardlaw · Post by **tomwardlaw** » Thu Oct 11, 2007 11:15 pm

Petko - I have reinstalled 3.60 and everything is working properly. It appears that e-mail failed us somewhere along the line.

By the way, I like your support forum and now that I have registered I will visit it often.

Thanks very much for your help in this!

Tom